Cosmo Group SAP AMS Support

Empowering Operational Excellence: SAP AMS Support for Cosmo by BSC Global

Client Overview

Cosmo Group is a renowned global leader in packaging, specializing in the manufacturing of innovative and sustainable films for industries like food, pharmaceuticals, and personal care. Operating across multiple geographies, Cosmo relies on SAP systems to streamline its manufacturing, supply chain, and financial processes.

To ensure seamless SAP operations and support its dynamic business needs, Cosmo partnered with BSC Global for comprehensive SAP Application Management Services (AMS).


Challenges

  1. Complex SAP Landscape:
    Cosmo’s diverse operations involved a complex SAP environment, integrating multiple modules like SAP MM, SD, PP, and FI/CO.
  2. Incident Backlog and Delayed Resolutions:
    The company faced a growing backlog of unresolved SAP incidents, impacting productivity and delaying critical business decisions.
  3. Evolving Business Demands:
    Cosmo needed agile AMS support to handle evolving requirements, customizations, and enhancements for its SAP systems.
  4. Cost Pressures:
    Maintaining an in-house AMS team was resource-intensive, making scalability and cost optimization a priority.

Solutions Provided by BSC Global

  1. Comprehensive SAP AMS Support:
    • Delivered end-to-end AMS support, including incident management, service request handling, and performance optimization.
    • Provided round-the-clock support to address critical issues and ensure uninterrupted operations.
  2. Incident and Problem Management:
    • Resolved backlog incidents efficiently, reducing resolution times by 50% through streamlined workflows.
    • Implemented root cause analysis (RCA) for recurring issues, ensuring long-term fixes.
  3. Custom Development and Enhancements:
    • Supported Cosmo with custom ABAP developments to meet specific business requirements, including advanced reporting and process automations.
  4. Proactive Monitoring and Continuous Improvements:
    • Deployed tools to monitor system performance and proactively address issues before they affected operations.
    • Conducted regular performance audits and implemented system optimizations for better scalability and efficiency.

Results Achieved

  1. Enhanced System Performance:
    • Achieved 99.9% SAP system uptime, minimizing disruptions and ensuring smooth business operations.
  2. Faster Incident Resolutions:
    • Reduced average incident resolution time by 45%, clearing backlogs and improving response efficiency.
  3. Cost Savings:
    • Lowered SAP AMS costs by 30%, enabling Cosmo to reinvest in strategic initiatives.
  4. Improved Operational Agility:
    • Delivered custom solutions and enhancements, supporting Cosmo’s ability to adapt to changing market demands.
  5. User Satisfaction:
    • Improved SAP user satisfaction by 25% due to faster resolutions and proactive support.

Why Cosmo Chose BSC Global

Cosmo selected BSC Global for its:

  • Proven expertise in SAP AMS for complex, multi-module environments.
  • Cost-effective delivery model with scalable resource allocation.
  • Commitment to delivering measurable improvements in SAP operations.

Conclusion

By partnering with BSC Global, Cosmo Group transformed its SAP operations, achieving enhanced efficiency, reduced costs, and improved system reliability. This case study underscores the value of expert AMS support in driving business success.