Grievance Redressal Policy

1. Introduction
At BSC Global, we are committed to fostering a transparent and accountable environment for all stakeholders, including employees, clients, partners, and the broader community. We value feedback and are dedicated to resolving grievances in a fair, timely, and transparent manner. This Grievance Redressal Policy outlines the processes and mechanisms available for the effective resolution of complaints, disputes, or concerns raised by any individual or group.

2. Purpose of the Policy
The primary objective of this policy is to establish clear and effective procedures for addressing grievances. It aims to ensure that all grievances are handled in a respectful and impartial manner, maintaining high standards of fairness, transparency, and confidentiality. Through this policy, BSC Global intends to:

• Provide a clear and accessible process for raising grievances.
• Ensure the timely resolution of grievances.
• Promote a culture of trust and open communication.
• Uphold the rights and dignity of individuals involved in grievance resolution.

3. Scope
This policy applies to all individuals interacting with BSC Global, including but not limited to:

• Employees (current and former)
• Clients and customers
• Vendors and service providers
• Contractors and business partners
• Any other stakeholders or external parties

The policy covers all forms of grievances, including but not limited to:

• Workplace-related issues (e.g., harassment, discrimination, unfair treatment)
• Service or product-related complaints
• Disputes over contractual obligations
• Any other concerns related to the operations or conduct of BSC Global

4. Types of Grievances Covered
Grievances can arise from various issues, including:

• Discrimination and Harassment: Issues related to discrimination based on race, gender, age, religion, or any other protected characteristic, including sexual harassment.
• Workplace Conduct: Complaints about unfair treatment, bullying, or inappropriate behavior in the workplace.
• Customer Service Issues: Complaints related to product or service quality, delivery issues, or customer support.
• Breach of Policies: Concerns about violations of company policies, rules, or procedures.
• Contractual Disputes: Disagreements over terms and conditions of agreements between parties.
• Other Concerns: Any other grievances that fall within the scope of BSC Global’s operations.

5. Grievance Redressal Process

Step 1: Filing a Grievance
Individuals who wish to raise a grievance must submit their complaint in writing to the designated Grievance Redressal Officer or via the official grievance portal (if available). The grievance should include the following details:

• Name and contact information of the complainant
• A detailed description of the issue or concern
• Any supporting documentation or evidence (if applicable)
• Preferred outcome or resolution (if specified)

Step 2: Acknowledgment of Receipt
Upon receiving the grievance, BSC Global will acknowledge its receipt within a specified period (e.g., 48 hours). The grievance will be logged into the grievance management system, and the complainant will be informed of the next steps in the process.

Step 3: Investigation and Resolution
The grievance will be assigned to the appropriate department or officer for investigation. This process may include:

• Interviewing the complainant, witnesses, or involved parties
• Reviewing relevant documents or evidence
• Evaluating any policies, agreements, or laws applicable to the issue

After a thorough investigation, BSC Global will provide a resolution within a set timeframe (e.g., 7 to 30 days). The complainant will be informed of the outcome of the investigation and any corrective actions taken.

Step 4: Escalation Mechanism
If the complainant is dissatisfied with the resolution provided, they may escalate the grievance to a higher authority within BSC Global (e.g., senior management or an independent review panel). An independent review may be conducted if necessary to ensure fairness and impartiality.

Step 5: Final Resolution and Communication
Once the grievance has been thoroughly reviewed and a final resolution is determined, the complainant will be notified in writing. The resolution will include any corrective actions, changes to policies, or other steps taken to address the grievance. BSC Global will ensure that all communications are clear and respectful, and all decisions will be made with due consideration for all parties involved.

6. Timeframe for Resolution
BSC Global is committed to resolving grievances as quickly and efficiently as possible. The target timeframes for resolution are as follows:

• Initial Acknowledgment: Within 48 hours
• Investigation and Resolution: Within 7 to 30 days, depending on the complexity of the issue
• Escalation: Additional time may be required if the grievance is escalated

In cases where additional time is required, the complainant will be kept informed of the progress.

7. Confidentiality
BSC Global values the confidentiality of all grievances. All complaints and the details surrounding them will be treated with the utmost discretion and confidentiality. Information related to grievances will only be shared with individuals directly involved in the grievance redressal process, and only to the extent necessary to resolve the issue.

8. Protection Against Retaliation
BSC Global strictly prohibits retaliation or adverse action against any individual who raises a grievance or participates in a grievance investigation. Any person found to have retaliated against a complainant may be subject to disciplinary action, up to and including termination.

9. Roles and Responsibilities

• Grievance Redressal Officer: The designated officer responsible for receiving, investigating, and resolving grievances.
• Department Heads/Managers: Responsible for assisting with the investigation and resolution of grievances within their departments.
• Human Resources: Involved in handling workplace-related grievances and ensuring compliance with company policies and labor laws.
• Legal/Compliance Team: Provides support for grievances involving legal or contractual matters.

10. Monitoring and Review
BSC Global will regularly monitor the effectiveness of the grievance redressal process and review the policy at least annually. Feedback from stakeholders and an analysis of grievance trends will be used to improve processes and ensure continuous improvement in grievance handling.

11. Contact Information
For any questions or to file a grievance, please contact:

Grievance Redressal Officer
CFO
accounts@globalbsc.com

12. Conclusion
BSC Global is committed to providing a fair and equitable process for the resolution of grievances. We encourage individuals to come forward with their concerns, as we believe in addressing issues promptly and efficiently. Your feedback is vital in helping us improve our practices and maintain a positive, respectful environment for all.