Streamlining Business Processes: SAP Fiori and Salesforce Integration for Holcim by BSC Global

Salesforce Support by BSC


Salesforce Support and SAP Integration: This case study highlights the successful implementation of SAP Fiori and Salesforce integration for Holcim, a leading global supplier of building materials. Recognizing the need to streamline their business processes and enhance user experience, Holcim partnered with BSC Global, a trusted IT service provider specializing in SAP and Salesforce solutions. Through the integration of SAP Fiori and Salesforce, Holcim aimed to achieve seamless data exchange, improve productivity, and provide a unified user interface for their employees.

Client Profile:

Company Name: Holcim

Industry: Building Materials

Operations: Global presence with manufacturing facilities and distribution networks

Key Focus Area: Business Process Optimization and User Experience

Challenges Faced by Holcim:

  • Disparate Systems: Holcim operated with separate systems for SAP and Salesforce, leading to data silos and inefficient data exchange between the two platforms. They needed a solution to integrate and synchronize data seamlessly, ensuring a single source of truth across their organization.
  • User Experience: Employees at Holcim faced challenges in accessing and navigating different systems, resulting in reduced productivity and user dissatisfaction. They required a unified user interface that could simplify their workflows and provide a consistent user experience across SAP and Salesforce.
  • Data Visibility and Reporting: Holcim struggled with limited data visibility and reporting capabilities due to the fragmented nature of their systems. They sought a solution to consolidate data from SAP and Salesforce, enabling comprehensive reporting and real-time insights for informed decision-making.
  • Process Efficiency: Holcim aimed to optimize their business processes and eliminate manual, repetitive tasks. They required automation and streamlined workflows to enhance operational efficiency and reduce errors associated with manual data entry and processing.

Solution Offered by BSC Global:

  • BSC Global proposed the integration of SAP Fiori and Salesforce to address Holcim’s business process optimization and user experience challenges. The key components of the solution included:
  • SAP Fiori Implementation: BSC Global implemented SAP Fiori, a modern and intuitive user interface for SAP applications. They designed Fiori applications tailored to Holcim’s business processes, providing a consistent and user-friendly interface for employees.
  • Salesforce Integration: BSC Global integrated Salesforce with SAP Fiori, enabling seamless data exchange and synchronization between the two systems. They implemented integration frameworks and established data mappings to ensure a unified data flow.
  • Data Consolidation and Reporting: BSC Global implemented data consolidation mechanisms, enabling Holcim to access and analyze data from both SAP and Salesforce in a single unified platform. This provided comprehensive reporting capabilities and real-time insights for better decision-making.
  • Workflow Automation: BSC Global automated business processes and workflows by leveraging SAP Fiori and Salesforce automation capabilities. They identified manual tasks, eliminated redundancies, and streamlined processes to improve operational efficiency and reduce errors.

Results and Benefits:

  • The implementation of SAP Fiori and Salesforce integration by BSC Global delivered significant results and benefits to Holcim:
  • Streamlined User Experience: The integration of SAP Fiori and Salesforce provided Holcim employees with a unified user interface, simplifying their workflows and enhancing user experience. Employees could access relevant information and perform tasks seamlessly across SAP and Salesforce applications.
  • Enhanced Data Exchange: The integration facilitated seamless data exchange between SAP and Salesforce, eliminating data silos and ensuring a single source of truth. Holcim achieved improved data visibility, accuracy, and consistency across their organization.
  • Comprehensive Reporting: The consolidated data from SAP and Salesforce enabled Holcim to generate comprehensive reports and real-time insights. This empowered management with better visibility into business performance and supported informed decision-making.
  • Increased Efficiency: Automation of business processes and workflows reduced manual effort, improved operational efficiency, and minimized errors associated with manual data entry and processing. Holcim experienced streamlined operations and improved productivity.
  • Scalability and Flexibility: The integrated solution provided scalability and flexibility to accommodate Holcim’s evolving business needs. It allowed for seamless integration with additional systems and the adoption of future enhancements.


The successful integration of SAP Fiori and Salesforce by BSC Global enabled Holcim to streamline their business processes, enhance user experience, and improve data visibility. The solution eliminated data silos, provided a unified user interface, and enabled comprehensive reporting and real-time insights. BSC Global’s expertise in SAP and Salesforce integration, coupled with their collaborative approach, played a crucial role in delivering a successful implementation for Holcim. The partnership between Holcim and BSC Global resulted in improved operational efficiency, increased productivity, and enhanced decision-making capabilities, positioning Holcim for success in the competitive building materials industry.

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