Enhancing SAP Stability and Efficiency: Application Management Services (AMS) for Nilkamal by BSC Global


SAP AMS: This case study illustrates the successful implementation of Application Management Services (AMS) for Nilkamal, a leading furniture and plastic products manufacturer. Recognizing the importance of consistent SAP system support and optimization, Nilkamal partnered with BSC Global, a trusted IT service provider specializing in SAP solutions. The goal was to ensure SAP system stability, enhance operational efficiency, and maximize the value of their technology investment.

Client Profile:

  • Company Name: Nilkamal
  • Industry: Furniture and Plastic Products Manufacturing
  • Operations: National presence with manufacturing and distribution networks
  • Key Focus Area: Application Management Services (AMS) for SAP

Challenges Faced by Nilkamal:

  1. System Performance and Downtime: Nilkamal experienced occasional system performance issues and downtime within their SAP environment. They needed a reliable support system to ensure consistent system performance and minimize disruptions.
  2. Technical Expertise and Resource Constraints: Nilkamal lacked in-house technical expertise to manage their SAP system effectively. They required access to skilled SAP professionals to address technical issues, implement enhancements, and optimize system performance.
  3. Regulatory Compliance: As a manufacturing company, Nilkamal needed to ensure their SAP system adhered to industry-specific regulations and compliance standards.
  4. System Enhancements and Updates: Nilkamal aimed to keep their SAP system up-to-date with the latest functionalities, updates, and innovations. They sought a partner who could provide strategic guidance and support for system enhancements.

Solution Offered by BSC Global:

BSC Global delivered a comprehensive Application Management Services (AMS) solution to address Nilkamal’s challenges and optimize their SAP system. The key components of the solution included:

  1. Proactive System Monitoring: BSC Global implemented a robust monitoring system to detect and address issues within Nilkamal’s SAP environment proactively. This included continuous system monitoring, incident management, and performance optimization.
  2. Technical Support and Expertise: BSC Global provided a dedicated team of skilled SAP professionals to address Nilkamal’s technical challenges. They offered timely support, implemented enhancements, and resolved issues to ensure seamless system operation.
  3. Compliance and Security: BSC Global ensured that Nilkamal’s SAP system adhered to regulatory compliance requirements. They implemented data privacy measures, maintained security protocols, and ensured industry-specific compliance.
  4. System Enhancements and Updates: BSC Global collaborated closely with Nilkamal to identify opportunities for system enhancements and updates. They recommended and implemented new functionalities, updates, and innovations to keep Nilkamal’s SAP system current.

Results and Benefits:

The Application Management Services (AMS) engagement by BSC Global delivered significant results and benefits to Nilkamal:

  1. Enhanced System Stability: The proactive system monitoring and incident management provided by BSC Global ensured the stability and performance of Nilkamal’s SAP systems. This resulted in reduced downtime, minimized disruptions, and improved operational efficiency.
  2. Expert SAP Support: BSC Global’s team of SAP experts provided timely support and expertise to address Nilkamal’s technical challenges. This empowered Nilkamal to resolve issues promptly and optimize their SAP system’s capabilities.
  3. Regulatory Compliance: Nilkamal’s SAP system remained compliant with industry-specific regulations and security standards due to BSC Global’s compliance measures and security protocols.
  4. Strategic System Enhancements: The collaboration between Nilkamal and BSC Global led to the implementation of new functionalities and system updates. This allowed Nilkamal to stay current with emerging technologies and industry best practices.
  5. Cost Savings and Resource Optimization: By outsourcing their SAP support to BSC Global, Nilkamal achieved cost savings and optimized their resources. They could focus on core business activities while relying on BSC Global for SAP system management.


The partnership between Nilkamal and BSC Global in implementing Application Management Services (AMS) resulted in enhanced system stability, expert SAP support, regulatory compliance, and strategic system enhancements. BSC Global’s expertise in SAP solutions and their commitment to delivering reliable support played a crucial role in the success of the engagement. Through the collaboration, Nilkamal achieved operational excellence, optimized their SAP systems, and positioned themselves for continued success in the competitive furniture and manufacturing industry.