Driving SAP Operational Excellence: SAP Application Management Services (AMS) for Royal Enfield by BSC Global


This case study showcases the successful implementation of SAP Application Management Services (AMS) for Royal Enfield, a renowned motorcycle manufacturer. Recognizing the need for reliable SAP support and optimization, Royal Enfield partnered with BSC Global, a trusted IT service provider specializing in SAP solutions. The goal was to ensure system stability, maximize operational efficiency, and unlock the full potential of their SAP environment.

Client Profile:

Company Name: Royal Enfield

Industry: Automotive (Motorcycle Manufacturing)

Operations: Global presence with manufacturing facilities and sales networks

Key Focus Area: SAP System Support and Optimization

Challenges Faced by Royal Enfield:

  • System Stability and Performance: Royal Enfield faced occasional system disruptions and performance issues within their SAP environment. They needed a robust support system to ensure system stability, minimize downtime, and maintain a seamless operational workflow.
  • Business Process Optimization: Royal Enfield aimed to streamline their business processes, eliminate redundancies, and enhance operational efficiency. They sought expert guidance to identify process bottlenecks, optimize workflows, and leverage SAP best practices.
  • Regulatory Compliance: As a global player, Royal Enfield operated in a complex regulatory environment. They required a partner who could help them navigate compliance requirements, ensure data privacy, and maintain regulatory standards within their SAP systems.
  • Continuous System Improvements: Royal Enfield aimed to leverage the full potential of their SAP environment through continuous improvements and innovations. They sought a partner who could provide strategic guidance, offer insights on emerging SAP technologies, and drive system enhancements.

Solution Offered by BSC Global:

  • BSC Global delivered comprehensive SAP Application Management Services (AMS) to address Royal Enfield’s challenges and optimize their SAP systems. The key components of the solution included:
  • System Monitoring and Incident Management: BSC Global implemented a robust monitoring system to proactively detect and resolve issues within Royal Enfield’s SAP environment. They provided 24/7 system monitoring, incident management, and timely support to ensure system stability and minimize disruptions.
  • Business Process Optimization: BSC Global conducted an in-depth analysis of Royal Enfield’s business processes and identified areas for optimization. They implemented process improvements, automation, and SAP best practices to streamline operations, reduce manual efforts, and enhance overall efficiency.
  • Compliance and Security: BSC Global helped Royal Enfield navigate regulatory compliance requirements within their SAP systems. They implemented data privacy measures, ensured adherence to industry standards, and provided ongoing support to maintain compliance in a dynamic regulatory landscape.
  • System Enhancements and Innovations: BSC Global collaborated closely with Royal Enfield to identify system enhancement opportunities. They recommended and implemented emerging SAP technologies, including intelligent automation, analytics, and cloud solutions, to unlock the full potential of Royal Enfield’s SAP environment.

Results and Benefits:

  • The SAP Application Management Services (AMS) engagement by BSC Global delivered significant results and benefits to Royal Enfield:
  • Improved System Stability: The proactive monitoring and incident management provided by BSC Global ensured the stability and performance of Royal Enfield’s SAP systems. System downtime and disruptions were minimized, enabling seamless operations.
  • Enhanced Operational Efficiency: Through business process optimization, Royal Enfield achieved streamlined workflows, reduced manual efforts, and improved overall operational efficiency. This resulted in cost savings, increased productivity, and improved customer satisfaction.
  • Compliance and Data Security: BSC Global’s expertise helped Royal Enfield navigate regulatory compliance requirements and ensure data privacy within their SAP systems. This enabled Royal Enfield to maintain regulatory standards and build trust with their customers and stakeholders.
  • Strategic System Enhancements: The collaboration between Royal Enfield and BSC Global led to strategic system enhancements and innovations. By leveraging emerging SAP technologies, Royal Enfield gained a competitive edge, improved decision-making capabilities, and positioned themselves for future growth.
  • Expert SAP Support: BSC Global provided dedicated SAP experts who offered timely support, guidance, and training to Royal Enfield’s SAP users. This empowered the internal teams to maximize the value of their SAP systems and drive continuous improvements.


The partnership between Royal Enfield and BSC Global in implementing SAP Application Management Services (AMS) resulted in improved system stability, enhanced operational efficiency, compliance adherence, and strategic system enhancements. BSC Global’s expertise in SAP solutions and their commitment to delivering reliable support played a crucial role in the success of the engagement. Through the collaboration, Royal Enfield achieved operational excellence, optimized their SAP systems, and positioned themselves for continued success in the competitive automotive industry.