Grand Polycoat SAP (SAP Suppor)

Ensuring Continuity and Efficiency: Ongoing SAP Support for Grand Polycoat by BSC Global


SAP Support: This case study illustrates the successful implementation of ongoing SAP support services for Grand Polycoat, a prominent chemical manufacturing company. Recognizing the importance of a reliable SAP system and continuous support, Grand Polycoat partnered with BSC Global, a trusted IT service provider specializing in SAP solutions. The objective was to ensure the smooth operation of their SAP environment, enhance operational efficiency, and maximize the value of their technology investment.

Client Profile:

  • Company Name: Grand Polycoat
  • Industry: Chemical Manufacturing
  • Operations: National and international presence with a diverse range of chemical products
  • Key Focus Area: Ongoing SAP Support

Challenges Faced by Grand Polycoat:

  1. System Stability and Performance: Grand Polycoat faced occasional system disruptions and performance issues within their SAP environment, leading to operational inefficiencies and downtime. They needed a dependable support system to ensure system stability.
  2. Technical Expertise: Grand Polycoat lacked in-house technical expertise to address complex SAP challenges. They required access to skilled SAP professionals who could provide timely solutions and recommendations for technical issues.
  3. Regulatory Compliance: As a chemical manufacturer, Grand Polycoat needed to ensure that their SAP system adhered to industry-specific regulations and compliance standards.
  4. Ongoing System Maintenance: Grand Polycoat aimed to optimize their SAP system by implementing updates, patches, and enhancements. They sought a partner who could provide strategic guidance and continuous support for system maintenance.

Solution Offered by BSC Global:

BSC Global provided comprehensive ongoing SAP support services to address Grand Polycoat’s challenges and optimize their SAP environment. The key components of the solution included:

  1. Proactive System Monitoring: BSC Global implemented a proactive monitoring system to identify and resolve potential issues within Grand Polycoat’s SAP environment. This included continuous system monitoring, incident management, and performance optimization.
  2. Technical Support and Expertise: BSC Global provided a dedicated team of skilled SAP professionals to address Grand Polycoat’s technical challenges. They offered timely support, implemented solutions for technical issues, and provided recommendations for system optimization.
  3. Compliance and Security: BSC Global ensured that Grand Polycoat’s SAP system complied with industry-specific regulations and security standards. They implemented data privacy measures, maintained security protocols, and ensured compliance with regulatory requirements.
  4. Ongoing System Maintenance: BSC Global offered continuous support for system maintenance, including implementing updates, patches, and enhancements. This allowed Grand Polycoat to optimize their SAP system for improved performance and functionality.

Results and Benefits:

The ongoing SAP support engagement by BSC Global delivered significant results and benefits to Grand Polycoat:

  1. Enhanced System Stability: The proactive system monitoring and incident management provided by BSC Global ensured the stability and performance of Grand Polycoat’s SAP environment. This resulted in reduced downtime, minimized disruptions, and improved operational efficiency.
  2. Expert SAP Support: BSC Global’s team of skilled SAP professionals provided timely and reliable support for technical challenges. This empowered Grand Polycoat to resolve issues promptly and maximize the value of their SAP system.
  3. Regulatory Compliance: Grand Polycoat’s SAP system remained compliant with industry-specific regulations and security standards due to BSC Global’s compliance measures and security protocols.
  4. Ongoing System Optimization: With BSC Global’s continuous support, Grand Polycoat could implement updates, patches, and enhancements to optimize their SAP system’s performance and functionality.
  5. Cost Savings and Resource Optimization: Outsourcing SAP support to BSC Global allowed Grand Polycoat to achieve cost savings and optimize their resources. They could focus on core business activities while relying on BSC Global for SAP system management.


The partnership between Grand Polycoat and BSC Global in providing ongoing SAP support resulted in enhanced system stability, expert SAP support, regulatory compliance, and continuous system optimization. BSC Global’s expertise in SAP solutions and their commitment to delivering reliable support played a crucial role in the success of the engagement. Through the collaboration, Grand Polycoat achieved operational excellence, optimized their SAP systems, and positioned themselves for continued growth and success in the competitive chemical manufacturing industry.