Jindal SAP AMS Support

Optimizing SAP Application Management: Jindal’s Partnership with BSC Global

Client Overview

Jindal Group is a prominent global conglomerate with operations spanning steel, energy, infrastructure, and chemicals. Renowned for its innovation and commitment to excellence, Jindal relies heavily on SAP systems to manage its complex business operations.

To ensure the seamless functioning of their SAP landscape and optimize system performance, Jindal partnered with BSC Global for SAP Application Management Services (AMS) support.

Challenges

  1. High SAP System Complexity:
    With diverse business units and operations across multiple locations, Jindal’s SAP environment was extensive and intricate, requiring constant monitoring and management.
  2. Performance Issues:
    The organization faced challenges such as slow system performance, frequent downtimes, and delayed response times, affecting operational efficiency.
  3. Evolving Business Needs:
    Jindal required agile support to address evolving business requirements, including implementing custom solutions and supporting new business processes.
  4. Costly Maintenance:
    Maintaining an in-house SAP AMS team proved expensive and resource-intensive, with limited scalability for peak demands.

Solutions Provided by BSC Global

  1. Comprehensive SAP AMS Support:
    • Delivered end-to-end AMS support covering incident management, system monitoring, and user assistance.
    • Provided 24/7 support to ensure system availability and quick resolution of critical issues.
  2. Performance Optimization:
    • Conducted detailed performance audits to identify bottlenecks and applied fixes to improve system speed and reliability.
    • Implemented best practices for SAP landscape optimization, including database tuning and system upgrades.
  3. Custom Developments and Enhancements:
    • Developed tailored ABAP programs, workflows, and reports to address Jindal’s unique business requirements.
    • Supported the integration of new business units into the existing SAP landscape seamlessly.
  4. Proactive Monitoring and Continuous Improvement:
    • Implemented proactive monitoring tools to identify and resolve potential issues before they impacted operations.
    • Delivered monthly performance reports with actionable insights to drive continuous system improvements.

Results Achieved

  1. Increased System Uptime:
    • Achieved 99.9% SAP system availability, significantly reducing downtime and ensuring business continuity.
  2. Enhanced Operational Efficiency:
    • Resolved incidents 40% faster, allowing users to focus on core business operations without disruptions.
  3. Cost Savings:
    • Reduced SAP AMS costs by 30% through optimized resource allocation and elimination of in-house support expenses.
  4. Scalable Support:
    • Enabled seamless scalability to meet the demands of new projects, acquisitions, and business expansions.
  5. Improved User Satisfaction:
    • Delivered faster issue resolution and proactive support, resulting in a 25% improvement in user satisfaction scores.

Why Jindal Chose BSC Global

Jindal partnered with BSC Global for its:

  • Proven expertise in managing complex SAP landscapes.
  • Commitment to delivering cost-effective, scalable, and high-quality support.
  • Track record of driving measurable business value through tailored AMS solutions.

Conclusion

BSC Global’s SAP AMS support empowered Jindal to enhance operational efficiency, reduce costs, and ensure seamless SAP system performance. This partnership exemplifies how expert AMS services can transform IT operations and support business growth.