Sava Group SAP AMS Support

Seamless SAP AMS Support: Sava’s Success with BSC Global

Client Overview

Sava Group is a leading multinational organization specializing in pharmaceuticals, healthcare, and wellness products. With a strong presence across global markets, Sava is committed to improving lives through innovative solutions.

Sava relies on SAP systems to manage critical business processes, including manufacturing, supply chain, and financial operations. To enhance the efficiency and reliability of its SAP environment, Sava partnered with BSC Global for SAP Application Management Services (AMS) support.

Challenges

  1. High Dependence on SAP Systems:
    Sava’s global operations required a robust and reliable SAP system, with no room for errors or downtime.
  2. Incident Resolution Delays:
    Frequent system issues and delays in resolving incidents affected productivity and impacted key business processes.
  3. Limited In-House Expertise:
    Sava’s internal IT team faced challenges in managing the complexity of SAP AMS while focusing on strategic initiatives.
  4. Need for Cost Optimization:
    Sava sought to reduce the high costs of managing SAP AMS while maintaining top-quality support and performance.

Solutions Provided by BSC Global

  1. End-to-End AMS Support:
    • Delivered 24/7 SAP AMS support to address incidents, service requests, and system monitoring.
    • Ensured a single point of contact for all SAP-related issues, streamlining communication and resolution.
  2. Proactive Monitoring and Maintenance:
    • Deployed advanced monitoring tools to identify and resolve issues proactively, minimizing disruptions.
    • Conducted regular health checks and system performance audits to ensure optimal functioning.
  3. Custom Development and Enhancements:
    • Developed custom ABAP programs, interfaces, and reports tailored to Sava’s unique business requirements.
    • Enhanced existing functionalities to align with evolving operational needs.
  4. Cost-Effective Delivery Model:
    • Leveraged a hybrid delivery model combining onshore and offshore support to ensure quality and cost efficiency.
    • Provided flexible resource scaling to accommodate seasonal or project-specific demands.

Results Achieved

  1. Improved System Availability:
    • Achieved 99.8% uptime, ensuring uninterrupted access to critical business applications.
  2. Faster Issue Resolution:
    • Reduced incident resolution time by 45%, improving business continuity and operational efficiency.
  3. Cost Savings:
    • Lowered SAP AMS operational costs by 35%, freeing up resources for strategic investments.
  4. Enhanced User Experience:
    • Delivered faster and more efficient support, increasing user satisfaction by 30%.
  5. Proactive Risk Mitigation:
    • Identified and resolved potential issues before they impacted operations, reducing critical incidents by 50%.

Why Sava Chose BSC Global

Sava selected BSC Global for its:

  • Proven expertise in managing complex SAP environments.
  • Cost-effective delivery model with scalable resources.
  • Commitment to proactive and high-quality SAP AMS support.

Conclusion

The collaboration between Sava Group and BSC Global demonstrates how tailored SAP AMS solutions can drive operational excellence and cost savings. By ensuring seamless SAP system performance, BSC Global has empowered Sava to focus on innovation and global expansion.