Advance Enzyme AMS Support

Advanced Enzyme Optimizes SAP Operations with AMS Support from BSC Global

Client Profile: Advanced Enzyme

Advanced Enzyme Technologies Ltd. is a global leader in the research, development, and production of industrial and specialty enzymes. Headquartered in India, the company serves diverse industries including pharmaceuticals, nutraceuticals, animal healthcare, food & beverages, and bio-processing. With a presence in more than 45 countries and manufacturing facilities across India and the U.S., Advanced Enzyme has established itself as a pioneer in biotechnology-driven solutions.

With increasing global operations and a wide SAP user base, efficient system management and reliable AMS (Application Management Services) support became a crucial requirement for ensuring smooth business continuity.

Challenges Faced

  • High Dependency on SAP Systems: Mission-critical operations across supply chain, finance, and manufacturing required robust support.
  • System Performance Issues: Users faced delays and downtime affecting productivity.
  • Limited In-house SAP Expertise: Need for a partner with deep SAP domain knowledge.
  • Continuous Change Requests: Frequent business updates required enhancements and quick deployments.
  • Cost Optimization Need: Reduce IT operational costs without compromising quality.

BSC Global’s AMS Support Approach

BSC Global partnered with Advanced Enzyme to deliver end-to-end SAP AMS Support covering incident management, enhancements, and ongoing system optimization.

Key Support Highlights

  • 24/7 Incident Management with defined SLAs for faster resolution.
  • Proactive Monitoring of SAP landscapes to avoid downtime.
  • Functional & Technical Support across SAP modules like FI, CO, MM, PP, SD, and QM.
  • Continuous Improvements via minor enhancements and optimizations.
  • Knowledge Transfer & User Training to build internal capabilities.
  • Governance Framework with regular performance reviews and reporting.

Results Achieved

  • 99% SLA Adherence ensuring uninterrupted business operations.
  • Reduced System Downtime with proactive monitoring and quick resolution.
  • Improved User Productivity through faster incident handling and functional support.
  • Cost Optimization by streamlining SAP support processes.
  • Enhanced System Reliability supporting business growth and expansion.

Why Advanced Enzyme Chose BSC Global

  • Strong track record in SAP AMS Support across industries.
  • Combination of domain expertise and technical capability.
  • Flexible support models tailored to business needs.
  • Focus on delivering measurable business value beyond IT support.

Conclusion

With BSC Global’s AMS Support, Advanced Enzyme successfully optimized its SAP operations, ensuring reliability, scalability, and cost efficiency. This collaboration enabled the client to focus on core business innovation in biotechnology, while BSC Global managed the complexities of SAP system support and enhancements.